National Movers

This was the worst company I have ever experienced. They were extremely unresponsive, missed my pickup days (both of them) then rescheduled and was 5+ hours late to the pick up. They over doubled the cost of my move once all the things were on the truck, and doubled things on my moving list to appear like I had more. They were extremely hard to get in touch with to make sure I received my things in my new location in a reasonable time. They told me a manager would call me back within 48 hours once I complained to them and no one ever called me. When I finally got my things there were many damaged pieces. Overall a TERRIBLE experience. They added so much extra stress to an already stressful time.

Move size: 1 Bedroom Home Service cost: $4000

Got scammed by this moving company http://www.national-moving.com/. I was in touch with a person named Natalie from national movers since March. . She told me she would be the contact person and seemed trustworthy. Gave me a low ball quote and sent over a binding quote with a max not to exceed. Day of move two movers show up asking for price for double the quote for the same inventory list- charging me 2000$ more than on initial estimate. Would not stick to the binding quote. It seems National Movers subcontracted with another trucking company . which does not respect it’s own binding quote . Tried calling Natalie, she disappeared and was transferred to voice mails. I sent the truckers back. Then they blackmailed me that they have my credit card numbers and will charge me $500 in addition to the deposit I had already paid that will be forfeited. I was told initially that they have some DOT approved software and the quotes are accurate . This is scary : if the software overestimates you don't get the money back since the space is reserved on the truck . If underestimates you cannot turn back since they will charge deposit 500$ extra for turning them back Then I get a call back for the trucking company that they will send a better crew th e next day in morning - I explained I am leaving town in evening. They do not show up. They show up twelve and half hours later at 730 pm well after I already left the city. Hispanic guy shows up who was totally abusive telling my wife husband has already signed a contract.My wife was in tears. Two people show up and asked basically the double quote as the day before. My wife signs-up on the dotted line. Now the folks don't even know what they are doing . They pack liquid ant bait and used cockroach baits with the clothes . Even packs the door stopper !Simply wraps cellophane paper around the office furniture does not even check the drawers to pack what is inside. shoes packed with library books . As a result items fall off and are missing . I suspected this is a scam so last min I ask my wife to UPS me the financial documents since cannot trust this bag with the company. Now I get a call from company that delivery can take upto 21 business days when initially I was told 10 days for distance less than 1000 miles. Jennifer asks for extra 1500$ for 10 day delivery. I refused and called my credit card company to put up fraud alert. Called DOT and dallas Police. Dallas police say its a civil case and thus get a lawyer to investigate this first . Then one day I get a call from trucker that they want to charge me a re delivery fee when they haven't even attempted delivery. I tell them I have renters policy anyway so I am not paying anything and will report this as stolen.   Next I start getting threatening calls from company to pay up since had put a credit card fraud alert. . Finally they agree to deliver since they realized they wont get any more money out of me.   Delivery they don't even have any process. When I moved in past with mayflower or united we inventoried and labelled each box. This company does not have any process. They simply unloaded the boxes and have no process of tallying the bill of lading - some items are missing .   I decided to investigate this company :   website says national-moving.com based in multiple cities with main address in Dallas . I drove to Dallas since was curious : Its a warehouse . Some dude is running this company in a basement there is no exclusive office for national movers.   I called the AAA office to verify if this was really a AAA accredited company. But they could not find a company on their list either. Natalie has disappeared. Called aarp - company is not approved either   The DOT transportation number is shared with several other transport companies and does not belong exclusively to this company .   Even the final receipt is from orange van lines and not national - was told this is a 'sister company'   No exclusive physical office though website claims multiple cities   I do not know if I will get my missing stuff, ever. Never go with an internet quote. Always have an in-person estimate from a reputable moving company like United or North American Van Lines who have their own physical offices and trucks so at least you have due process. These internet companies subcontract with truckers and its not binding for them to accept their own quote and no rules of law as cross state lines and no physical office. Their pattern is all the same Sweet talking rep who misrepresents the quote and delivery times/estimates. It seems these internet companies basically low ball the price initially to get your credit card numbers and authorization., then bid for truckers going along that route, and then when they show up its too late , you are trapped . Then the company holds your stuff up for ransom money.   This is exactly what happened to me :https://www.fbi.gov/news/stories/2004/march/moving_031604   attachments : sample of box packed with shoes, drinking utensils and books all shabbily packed into one box.

Service cost: $4625

VERY BAD COMPANY, DISHONEST, BAD CUSTOMER SERVICE. This was my very first move from state to state using a moving company. I got fooled by the good reviews they have on their own website. The tough part about this company is that because of their name- National Movers- it is literally impossible to find reviews on them online. If you do in depth research, you'll find numerous bad reviews on them. When I originally spoke to Raphael, I was very honest about EVERY SINGLE  item that needed to be moved. He told me regular wrapping was included and that only 3 of my items needed "special wrapping"- tvs, bed, and I agreed to pay for them to be wrapped. The quote that was given to me was $1300 (I have a very small 1 bedroom apt). The day came and 3 guys showed up to pick up the furniture. The main guy started saying ALL items I had had to be special wrapped, which I unfortunately had to agree to, he left me no choice- I needed to make the move asap. The surprise then came when AFTER 2 hrs of wrapping and loading everything onto the truck, the guy says that unfortunately, my couch is "bigger than expected"- although I strictly reported it as a 2 piece L sectional as it is. He says the price is now $2400!! (almost double my original quote). I was forced to sign the papers and had no choice now. I felt targeted and fooled, since I as a woman was there by myself. After that point everything turned around, they went from answering all calls/emails promptly to ignoring all of my emails/calls. To top it all off when drop off day came up, there was only 1 guy to do the job!! my boyfriend felt bad and had to help him unload and unpack EVERYTHING so my items would be just dragged all over the place. Their excuse was that the other mover called in and could not help out that day. There was no empathy, no consideration in lowering the total cost that I got stuck with, which you would think there would be. Overall, they made my moving experience even more stressful and financially tough than it already was. I am just writing this review to help people prevent this from happening to them too.

Service cost: $2427

Sweet talking to get sale. Once they have the sale they could care less who you are. Book a job and was told I would get a call from Dispatch 1 day before to confirm pickup. No one ever called. Instead I get an email from Julia at the end of the day saying pickup is tomorrow morning. Responded to email to cancel for tommorrow and to give me a call. I sent 4 emails and left 2 voicemails for Julia. No calls or reply. Driver called in the morning and I informed him that I already email and requested a call back as no one confirm with me for pickup. (I was told when I booked that someone will reach out to me from Dispatch to confirm when to pickup) the driver said I have gone through this many with my company and I hate that they do this everytime. They never inform the customer or the drivers. I followed up with another call to operations no response. Left message and emailed again. Finally I got in touch with operation to a person name Nichole. She an ego person that should be FIRED. She has no customer service skill and unwilling to listen or understand the situation. She put the phone down and tell me u will lose ur deposit and will be charge 500 for the truck coming out to your house. I got irritated that how dare you put the phone down and on top charge me for your mess. You fault for not responding to my emails. The supervior responded the same statement as Nichole. I don't even think she was the supervisor I think she pretended to be one. They told me you will lose your deposit and $500 because the truck came to my house. FALSE total LIE. Truck never came and No where it state $500 on their website and even the deposit saids it refundable within 72hr before the day of pickup. They refused to refund. I am positing my review to help other people. The parent company of National Movers is Orange Vann Lines.   Their website is National-moving.com  .

Service cost: $1960

Going to make this short. These people are crooks. Don;t use them. They quoted my disabled Mother-in-law $1700. We called them today to see where they are (we agreed they would deliver the truck and her stuff today in Austin) and they are still in Dallas. They are holding her stuff hostage - until she pays an additional $4200. They will not explain why/ We are simply at their mercy because they have all of her belongings. Again, she is a disabled, retired teacher who is moving to Austin so my husband and I can help take care of her. The people have no integrity. I plead with all who are considering using National Movers - to run away.. far far away. They will treat you like dogs - and gauge you for every penny you have.

Service cost: $5900

Do not use these movers.
I chose these movers as no movers were willing to pickup from Oklahoma. I wish I sold the furniture off rather then using them.

The agreed amount was not honored. They told me 2000 total including packing. When the movers came they charged 3300. No extra items nothing. Everything matched the list. instead they said the items match however we go by weight not cuft. On the phone they told me Cubic feet. Then they charged for tape. They said you paid for packaging but not tape.

I gave them a date that I will be moving. They called 2 days earlier and said we are on our way this morning and will pick up. I said nobody notified me and it not ready. They charged me 300 reschedule fee.

Once they picked up all the items they did not deliver on the agreed date and instead delivered 30 days later.

All my items came damaged and some items were missing.
I called them to notify and they did not care.
Till date my items are all damaged no compensation and they have my money. I request everyone to be careful and if you have been hit to file a complaint with your attorney general and to file a complain with your local authority.

Service cost: $3300

I moved in April 2016 across the country. That was a stressful enough decision, but to add these horrible movers on top of it, I broke down and cried when I received my belongings they skyrocketed the price by $5000 extra, and would only tale cash upon arrival. My dressers were saturated from motor oil from a motorcycle tipped upside down from another customers destroyed item. They dropped crates and boxes everywhere. Just when u thought the nightmare was over I received a call days later from someone saying they were in Arizona and if I just moved. Okay?? Well they had some of my boxes of personal things great! Whatelse was I missing? Liars, cheats and complete thieves. STAY AWAY.

Service cost: $7400

NATIONAL MOVERS of TEXAS AND THEIR (QUESTIONABLE COHORTS) FRONTIER VAN LINES
Reporting the following 2 companies to the Illinois and Texas Attorney General’s office and to the Better Business Bureau. It seems very suspect in how they deal with moves. Never sign a contract without reading every single detail. National Movers subcontracts out to another mover called Frontier and their operations are far from being honest and above board. We were charged so many hidden fees and extra charges that are never discussed- it was ridiculous. Our “move” went from $1200 quote to over $2400 in the end with no advance notice of these charges. Delivered furniture had gouges and chips along with missing screws to the furniture. Currently many, many negative reviews, how they stay in business is beyond my comprehension.
DO NOT USE EITHER OF THESE COMPANIES .. YOU WILL BE SORRY.

Service cost: $2400

On a positive note, the best people we worked with in this company were the people who did the "hard labor". It was three men, the one in charge was David. They did a great job preparing our furnishings properly to avoid damage. They were friendly and worked efficiently. Natalie, the person in charge of the first leg of our move, was also helpful, courteous, and organized. The rest of the employees I worked with for the remainder of the move, they were an absolute NIGHTMARE to work with. I am a relatively patient personal, having worked as a school psychologist for 20 years with individuals with cognitive and mental limitations, and the employees of National Movers pushed my patience to the limits with regard to their severe ineptitude regarding very basic communication skills! I have moved four times in the last 8 years and this is by far the absolute worst experience I have ever had with a moving company! They would ask me questions such as move date and moving address and it was as if any correspondence I sent to them went into a huge black void. Our job had a minor change (change of address), and they could not even manage that piece of information. First telling me they could not do local moves, then after I spent $700 dollars to arrange storage out of state (air fare and hotel costs), they suddenly tell me they can actually do in-state moves! I would never, ever recommend this EXTRAORDINARILY disorganized company to anyone. The majority of the time, non of the employees I spoke with had a "handle" about our job, despite the fact that I wrote several clear, succinct emails, in response to their emails. Specifically, I gave them, several different employees, the same information over and over (delivery address, delivery date) and they called me on two occasions to tell me they were ready to pick up on a date that was well outside of the date I had given them. They also had the "nerve" to ask me the delivery address on the day of delivery, when I had given it to at least three other people on four or five different occasions, both in writing and verbally over the phone. Pure incompetence. I owned my own company, and I know what good service is. It is a miracle this company is still in existence. Last issue was extreme price gouging for "packing materials". I am so glad I am done dealing with this company, it was a huge headache!

Move size: 2 Bedroom Home Service cost: $2800